Merger FAQ  
  
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Security
 
What happens if I forget my Log-on Password or trading PIN?
 
 A new temporary Log-on Password or Trading PIN can be assigned to you. To retrieve the new Log-on Password or Trading PIN:
  1. Click on "Forgot Password" button on the home page or "Forgot PIN" button after logging in.
  2. Key-in User ID and answer the hint question correctly.
  3. The system will automatically generate a new temporary Log-on Password or Trading PIN, which will be sent to you via Email or SMS (as per your preference during registration).
  4. a) Log-on Password - You will be prompted to change the Log-on Password once you have successfully logged in.
    b) Trading PIN - You are not allowed to trade with the temporary Trading PIN. You must change the Trading PIN under "Change Trading PIN" button at the home page before you submit your trade.
What happens if I am unable to answer my hint question correctly?
 
 You are required to contact our E-Services helpdesk at 1-800-88-5288 or (60)4-263 0050 or send Email to eservices@affinhwang.com. After going through identity verification from us, you will receive a new temporary Log-on Password or Trading PIN, which will be sent to you via Email or SMS (as per your preference during registration).
What happens if I fail to log in after several attempts?
 
 As part of our security features, after 3 unsuccessful login attempts, your User ID and Log-on Password will be blocked and access to the restricted pages will be suspended. For immediate release of your User ID and Log-on Password, please contact our E-Services helpdesk at at 1-800-88-5288 or (60)4-263 0050 or send Email to eservices@affinhwang.com.
How do I change my Log-on Password and Trading PIN?
 
 Click on Home after you login to change your Log-on Password or Trading PIN. You are advised to change your Log-on Password and Trading PIN regularly for security reason.
Why does my session get logged off automatically?
 
 As an added security measure, if your session has been left unattended or idle for more than 20 minutes, your access is logged off automatically by the system.
 
 
 
 
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